Please ensure that you are ordering precisely what you require to avoid any unnecessary expense at a later date. If the goods ordered are not what you receive then please advise us the day of delivery, and we will be happy to replacement or refund as you want.
At Kiltish we want you to be happy with your purchase. If for any reason you’re not totally satisfied, you can return your goods within 14 days of delivery for an exchange or a refund, excluding the cost of the original delivery. You must inform us of your intent to return within 14 days of receiving the goods. After this 14-day period. You will be responsible for the cost of returning the item. For returns where the item is unwanted, Kiltish will deduct the cost of the initial delivery to the customer from the refunded amount.
Returns are on condition that the products are returned in their original packaging, in perfect condition. They must also be in their original inner and outer packaging. Note that this policy does not apply to items that are:
- Made to order
- Customized
- Special order
It is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been ordered with the wrong size or be responsible for any consequences of misfitting our products. We strongly recommend that you check the measurements instructions before placing your order.
What happens if my order is damaged on arrival?
In the rare event that your order arrives in a damaged condition, please contact us within 48 hours of it being delivered to you. We also ask that you email us photos of the damage and the packaging.
Note that if the steps above are not followed then we will not be able to investigate the issue. Once Kiltish has received the returned item we will refund or process a replacement within the next 48 hours.
Faulty on arrival? Faults are when the product is not fit for its intended purpose (if your item is damaged on delivery, please refer to the damaged section)
How do I return goods?
Always contacts us by chat first. One of our customer service team will assist you with your return.
Kiltish will confirm receipt of the cancellation or return notification, and in the event of a return will issue you with a RMA number. We will not accept returns unless we have first been notified and have issued a RMA number. This number should be included with your returns on a separate piece of paper, including your order number and name. This should not be written on any part of the original packaging.
Returns are on condition that the products are returned in perfect condition and returned in original packaging with all contents included. Please return your item with care, to ensure the product reaches us without damage.
How long do refunds take?
Refunds will be processed within 2 working days of receipt of the item. Kiltish will notify you by email when this process has been completed. Typically, you will see the funds in your account with 7 working days after the notification of the refund process being completed.
