Email: use the chat box
Kiltish.com will deal with your inquiries most effectively by email. This allows Kiltish.com to document all correspondence and should be your first point of contact. The Kiltish.com customer care team operates 5 days a week (Mon-Friday) from 10 am – 5 pm GMT
The following information is an agreement applicable to all customers of Kiltish.com between those who obtain services and products sold upon www.Kiltish.com and Mazikeen OÜ (Kiltish.com). Terms and Conditions will be applicable to all whom visit www.Kiltish.com and/or make a valid purchase upon the website. Your information will be stored and used in an appropriate manner in accordance with the GDPR.
Our Details
Kiltish.com is owned and operated by Mazikeen OÜ
which is a registered company in Estonia.
Postal Address
Mazikeen OÜ
Lõõtsa tn 5 // Sepapaja tn 4
11415 Tallinn
Estonia
Kiltish.com CONTRACT OF SALE
- The Contract of Saleis formed between Kiltish.com and You (The Customer) upon completing and submitting the electronic order form through our website, you will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from Mazikeen OÜ. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or once an SMS containing the same information is sent to you, on some occasions it may be the case that completion is when the goods you ordered are dispatched, whichever scenario happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods upon the same order which we have not confirmed in the dispatch confirmation e-mail or SMS that have not been dispatched to you do not form part of the binding contract between you and Mazikeen OÜ.
1.1 Age Related Sales
All orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. We also require the card holder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the aforementioned terms are upheld.
1.2 Unauthorised Sales
Kiltish.com will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder/account holders permission then the order will be temporarily held pending clarification of this information – see point 2.1 for further information. In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.
- PLACING AN ORDER WITH Kiltish.com – PURCHASE FULFILMENT
All sales will be commenced directly through the Kiltish.com website, this site is the only valid location where authorised sales by Kiltish.com will be commenced and the goods and services provided by Kiltish.com (Mazikeen OÜ) will be shown only upon this website.
2.0.1 Kiltish.com will advertise products on the aforementioned web page; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications; Kiltish.com will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.
2.0.2 All products will have a clear and concise indication of stock, Kiltish.com reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.
2.0.3 By placing an order with Kiltish.com you are indicating that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make said order.
2.0.4 All customers of Kiltish.com will be required to make an account in order to proceed with a purchase of goods from our website.
2.0.5 All displayed prices are final and VAT will not be added because the products are shipped directly from the manufacturers or distributors warehouses based in Pakistan. With such, local taxes are likely to be charged when clearing the goods from customs. When the products are shipped by DHL, the customer will pay the customs fees directly to the delivering courier. If the items are sent via Postal Services, you should pay the customs fees in the nearest post station serving your address.
Payments made using the PayPal payment method will be charged in full & immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.
2.1 Order Security
If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases, we will require further security information and identification to be provided by the customer who will need to email the required information to our security team. Kiltish.com will at times request further information to validate a purchase, this information will be assessed by our expert security team and then destroyed. Kiltish.com is governed by its own discretion and Kiltish.com reserves the right to decline an order at any point during the order process. Further information will be defined by each individual order and may vary – Kiltish.com will require at times a form of ID to validate customer address and payment details, at times Kiltish.com will require the customer to contact their payment issuer for further information.
2.2 Payment Methods
Kiltish.com currently accepts a wide range of payment methods, each payment method will be subject to the same order security checks and Kiltish.com will withhold the right to take full payment for the goods ordered at any point during the order process. The available payment methods are as follows:
Debit Card/ Credit Card (Visa, Visa Debit, Visa Electron, Maestro, MasterCard)
PayPal payments will be processed in USD (US$) and the applicable conversation rate is required to be paid by the customer.
- DELIVERY
Kiltish.com will always strive to meet your delivery requirements; we use a wide range of respected courier services and can delivery to most locations without any problems. Our courier will pickup the goods from our facilities. We will use the best courier for each occasion, based on destination, weight and size of the package.
All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays. Any purchase made upon a non-working day will only be processed on the next available working day. For example. A next working day delivery order placed on a Saturday would only be processed on the following Monday.
3.1 Delivery address
Items are sent to the stated delivery address provided by the customer on the online order form. Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order. The parcel will be shipped to the delivery address specifically indicated on the form.
3.2 Failed Delivery Attempts
In the event of a failed delivery, depending on the circumstances and the carrier’s policy, the Customer may receive a note of passage i.e., “calling card” in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date. If the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Postal Services packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this case. It is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the carrier’s website, in order to view package status information and inform either the courier or Kiltish.com customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to Kiltish.com where a redelivery fee will be applicable.
3.3 Late Delivery
At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or Kiltish.com and the delay extends too long we would expect the Customer to contact Kiltish.com in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing. Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.
3.4 Loss of the parcel
Should such a situation arise, Kiltish.com is compelled to respect the time-frames set by the carriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames:
In order for Kiltish.com to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel or starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date. Should the parcel be declared as lost within the above mentioned time, Kiltish.com will attend to filing a claim with the carrier and may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible. The final response related to claims is given by the carrier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and Kiltish.com informs the Customer. In this case, and in accordance with the customer’s wishes, Kiltish.com can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid. In the event of loss, Kiltish.com will send the customer a Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation and/or GPS data prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to the purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to enquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case to case basis.
3.5 Receipt of parcel
When the items are delivered to the Customer, he or she will be asked to sign for the goods as an acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier. Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by Kiltish.com.
Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt.
Any unclaimed parcel that is returned to Kiltish.com can be sent back to the Customer provided that they repay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise we would need to be notified within 48 hours of the time of delivery to ensure legitimacy of this claim, otherwise Kiltish.com would be unable to take any further action.
3.6 Exports/Customs
The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.
The Customer should inquire to local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge of 30% of the total invoice will be applied for the cost of the return delivery and the original delivery of the item, the charges will be removed from the customers refund upon return of the package. The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
Kiltish.com cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.
Kiltish.com will ensure all documents that are required to be provided by Kiltish.com
4 Kiltish.com REFUND AND EXCHANGE POLICY
Please ensure that you are ordering precisely what you require to avoid any unnecessary expense at a later date. If the goods ordered are not what you receive then please advise us the day of delivery, and we will be happy to replacement or refund as you want.
At Kiltish we want you to be happy with your purchase. If for any reason you’re not totally satisfied, you can return your goods within 14 days of delivery for an exchange or a refund, excluding the cost of the original delivery. You must inform us of your intent to return within 14 days of receiving the goods. After this 14-day period. You will be responsible for the cost of returning the item. For returns where the item is unwanted, Kiltish will deduct the cost of the initial delivery to the customer from the refunded amount.
Returns are on condition that the products are returned in their original packaging, in perfect condition. They must also be in their original inner and outer packaging. Note that this policy does not apply to items that are:
- Made to order
- Customized
- Special order
It is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been ordered with the wrong size or be responsible for any consequences of misfitting our products. We strongly recommend that you check the measurements instructions before placing your order.
What happens if my order is damaged on arrival?
In the rare event that your order arrives in a damaged condition, please contact us within 48 hours of it being delivered to you. We also ask that you email us photos of the damage and the packaging.
Note that if the steps above are not followed then we will not be able to investigate the issue. Once Kiltish has received the returned item we will refund or process a replacement within the next 48 hours.
Faulty on arrival? Faults are when the product is not fit for its intended purpose (if your item is damaged on delivery, please refer to the damaged section)
How do I return goods?
Always contacts us by chat first. One of our customer service team will assist you with your return.
Kiltish will confirm receipt of the cancellation or return notification, and in the event of a return will issue you with a RMA number. We will not accept returns unless we have first been notified and have issued a RMA number. This number should be included with your returns on a separate piece of paper, including your order number and name. This should not be written on any part of the original packaging.
Returns are on condition that the products are returned in perfect condition and returned in original packaging with all contents included. Please return your item with care, to ensure the product reaches us without damage.
How long do refunds take?
Refunds will be processed within 2 working days of receipt of the item. Kiltish will notify you by email when this process has been completed. Typically, you will see the funds in your account with 7 working days after the notification of the refund process being completed.
If a customer orders a product and cancels it due to his own mistake, any refund will be deducted of the credit card fees associated with the transaction.
CANCELLATION OF CUSTOM MADE PRODUCTS SPECIAL CASES
Our kilts are built to order, so all order cancellations are subject to a 15% administrative fee, even if the products were not yet shipped. No exceptions will be made, unless the order date is older than 30 days.
As the credit card processors charge Kiltish.com a fee regardless any refunds, we will always charge 15% of the total amount to all customers who order any product my mistake.
RETURN DELIVERY FEES: All fees related to return an item are to be paid by the customer. It’s a good practice that the customer will insure the goods and use a courier that allows package tracking. No refunds will be issued until the goods are received in conditions described above in the address to be provided by Kiltish.com customer services.
Where goods received are faulty or not fit for purpose or as described, customers will have different rights which are covered by the Return under warranty policies. It is our responsibility to supply you with the goods that meet your consumer rights. This Policy does not affect your legal rights.
4.3 HOW TO RETURN OR EXCHANGE AN ITEM
Should you wish to return an item, please follow one of the methods below:
4.3.1 Contact Our Customer Service Team
Use the chat features in our website to return an item
4.3.2 Warranty Repair/Replace
This warranty does not apply to any defect in the goods arising from the below –
Fair Wear & Tear
Wilful Damage
Accidental Damage
Negligence by the Customer or any third party.
Usage otherwise than as recommended by the Manufacturer
Failure to follow the Manufacturer’s instructions
Any alteration or repair carried out without the Manufacturers approval.
This warranty or guarantee is in addition to your consumer rights.
- PROMOTIONAL/DISCOUNT CODES
Promotional/Rebate codes are only valid online and need to be entered in the checkout process to obtain discount.
Promotional Codes cannot be used in conjunction with any other promotional offers
- JURISDICTION/LIABILITY
While we will use reasonable endeavors to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.Images: Product images are for illustrative purposes only and may differ from the actual product.We reserve the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. Kiltish.com has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued. This agreement is governed by Estonian Law and You and we submit to the non-exclusive jurisdiction of the Estonian courts. Matters beyond our reasonable control. If we are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this. When User information is shared with Kiltish.com or any of our Subsidiaries, we reserve the right to use your information to enable Kiltish.com to obtain and/or provide supplementary information and services, this may be for a number of reasons, for example, but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the Kiltish.com website or any of our Subsidiaries you agree to this data sharing. Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.
Jurisdiction for disputes: Estonia
- ALTERATIONS TO Kiltish.com
Kiltish.com reserves the right to make any amendments or changes to the terms & conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. Content shown on the Kiltish.com website is done so with the permission of the creator and may not be copied or mirrored without the consent of Kiltish.com.Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us via the chat box.
Complaints
Kiltish.com operates a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavor to resolve all complaints in a fair and prompt manner. We seek guidance from Trading Standards and other supporting authorities when attempting to resolve any dispute. Please contact us to raise your complaint via the chat box. or via post to the address below –
Mazikeen OÜ
Lõõtsa tn 5 // Sepapaja tn 4
11415 Tallinn
Estonia
